This rule is not done to be awkward, this is done because we are sick and tired of dealing with other peoples messes where someone else’s frustrated customer asks us to resolve their problem, obviously there’s nothing we can do to help. All we can do is delete the listing to avoid sending another visitor there and landing them in the same predicament.

An example would be that with web directories we’ve listed people have contacted us after they have submitted to them asking us what’s going on with their paid submission as after a couple of weeks they’ve heard nothing and the contact form isn’t working. All they can do is a PayPal dispute or chargeback, when if they could have talked with the site operators it may have been a simple easily resolved problem.

Our aim is to provide people with good quality sites where they can communicate easily with the vendor, we want people to use the listings and come back to find other relevant sites, if they avoid the directory then there’s no point having it.

As it happens, in the UK those trading online are obliged to clearly display their contact information.

However at the end of the day if sites choose not to display the three contact methods then that’s their choice and they can submit to one of the many other directories that don’t have this requirement.